Management > CIO

Local government insight: Transformation and the IT team

Published 27 March 2018

Cloud shift is spurring transformation in the IT Team at Wiltshire Council. The migration to cloud IT is changing the way the IT team supports the business and provides resources for change, says Stephen Vercella, Head of ICT


We are in the early days of moving to cloud and the ultimate ambition is to move fully to cloud IT infrastructure, although that is not something we are likely to achieve in the short or medium term.

The team here is positive about the direction we are heading. I think this is partly because of the volume of the work they have to do. If you are snowed under, looking after 10 applications and one of them shifts to the cloud you are delighted because you have one less application to support.

After arriving at the council last year, it soon became apparent to me that one of the biggest challenges the organisation faces from an IT perspective, is finding the people resource we need to deliver change while at the same time maintaining the large number of legacy systems we have here.

Across my team I have 112 people. That might seem like a lot but with 700 systems to manage across two organisations and a project list of 160, there isn’t the capacity to do what we need to do.

I don’t see us having any less people in the future, I see them working in different areas and using new skills.

Because the challenge is one of capacity and not skills, it means that in the future we will plan to resource IT in a different way.

What we had in the past was a traditional IT team which provided all the IT support the council needed, but with a fixed amount of resources.

Where we are heading now is to have a fixed set of resources to keep the lights on in our existing IT estate and then, for any new projects, it is a question of the business providing funding for that.

This will allow us to move to a more sustainable approach to IT where we can buy in the skills to match the capacity we need.

Stephen Vercella is Head of ICT at Wiltshire Council and was one of the panel of IT leaders contributing to new research on cloud adoption conducted by Eduserv and Socitm


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